Returns Policy
Returns Policy At The Frisbee Shop, we are dedicated to providing a superior customer experience, ensuring satisfaction with every order. We understand that occasionally, issues may arise, whether on our end or yours. In such instances, we have a clear and straightforward policy to resolve these matters efficiently and fairly.
Our Commitment to Addressing Mistakes
If the error is ours, such as sending the incorrect item, we take full responsibility. To rectify our mistake, we offer two solutions:
Return Policy Shipping: We will cover the costs of return shipping so that the incorrect item can be sent back to us without any expense to you.
Replacement: Alternatively, we might choose to send you the correct item immediately, without requiring the return of the incorrect product. This decision is aimed at minimizing inconvenience and ensuring you receive the right product as quickly as possible.
Customer Ordering Errors
We recognize that errors can also happen when placing an order. If you have ordered the wrong item by mistake, we are here to help with our exchange policy:
Item Condition: We can accept exchanges provided the items are returned in their original condition new, unused, and unthrown.
Shipping Costs: In cases of customer errors, you are responsible for all shipping costs associated with returning the item to us and receiving the exchanged item.
How to Return or Exchange an Item
To proceed with a return or exchange, please send your items to:
Unit 4 / 10 Dillington Pass,
Landsdale, Western Australia 6065.
For the safety of the items during transit, please use a padded box or envelope. This ensures that the products reach us in good condition, making the exchange or return process as smooth as possible.
Contact Us for Assistance
If you have any questions or need further assistance regarding your order, returns, or exchanges, please do not hesitate to contact us. Our customer service team is here to support you and ensure that your experience with The Frisbee Shop meets your expectations.
We value your business and are committed to ensuring that every interaction with The Frisbee Shop is positive and satisfactory.
